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Background on HCMS

The Ministry of Transportation (MTO) implemented its HCMS in 2017. The system provides clients with a web-based platform where they can submit their permit application, connect with the appropriate MTO staff member, track the review, pay the permit fee, and receive their permit entirely on-line.

MTO is now seeking to continue to improve the existing HCMS by developing additional functionality to provide a web-based system for stakeholders to connect with MTO staff through the entire land development review process; beginning with pre-consultation, moving through the land development review component, and on to final review of permit applications and permit issuance. 

Problem Statement

  • They use various spreadsheet and simple database systems track submissions and responses over the years, but they have been strictly internal and inadequate

  • They do not have system that connection to stakeholders

  • They are unable to circulate directly to expert offices for review, tracking and response

  • Stakeholders unable to track their review status

  • Lack of end-to-end interaction with MTO

  • Lack of file connectivity from end-to-end (Pre consultation to permit)

  • Lack of file tracking the ins & out (traceability)

  • There's no timeline (for review/ comments)

  • They don't know who to contact

  • Inability to geographically display (search & connect files)

  • Land Developers/ municipalities submit planning documents and reports for MTO to review/ comment

  • During One window process

Persona
HCMS 2.0 LD Sprint.jpg
HCMS 2.0 LD Sprint (1).jpg
Problem Statement
HCMS 2.0 LD Sprint (3).jpg
User Journey
HCMS 2.0 LD Sprint (4).jpg
HCMS 2.0 LD Sprint (5).jpg
High Fidelity Mocks
Main Menu.png
Overview.png
Review & Submit:Template Generator.png
Submission Data:Pre define.png
Submission Data:Pre define.png
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